Confirmation of Booking
As soon as Walking Plus Limited (referred to in these booking conditions as ‘we’ or ‘Walking Plus’) receive your booking form and non-refundable deposit (£80 per person), we will send you confirmation of the Walking Plus holiday you have selected. From this point on, a firm contract exists between you and Walking Plus on the basis of these booking conditions and any amendments given to you in writing. We reserve the right to refuse to accept a booking without necessarily giving a reason. Final payment of the balance of the holiday is payable 8 weeks prior to departure. If you are booking within 8 weeks of the date of departure, full payment is to be made at the time of booking.
Passports and Visas
British citizens must have valid, up-to-date passports before they travel. Nationals of other countries will need to ascertain whether visas are required in their case and obtain them if they are.
It is a condition of your acceptance on a Walking Plus holiday that you are covered by adequate travel insurance. This needs to cover you against illness, personal accident, medical expenses and repatriation, as well as theft, loss of, or damage to your luggage. Your insurance must also cover the possibility of you or Walking Plus having to cancel your holiday for whatever reason (see conditions below) and any direct or consequential loss you may suffer. It is your responsibility to satisfy yourself that your levels of insurance are adequate. You are advised to take out a policy particular to walking and its associated risks.
Safety and Liability
Walking Plus will take reasonable precautions to ensure your safety but your booking is accepted on the basis that you understand the risks associated with a walking holiday. It is your responsibility to ensure that you are sufficiently fit to undertake the holiday, that you inform us of any relevant medical conditions and that you follow the advice of the Walking Plus representatives. Walking Plus is not responsible for any risks involved in the holiday, including injury or death (other than personal injury or death caused by the negligence of Walking Plus) and loss of or damage to property. Otherwise Walking Plus will be liable to you for the proper performance of the contract. Where we are held liable for damages in respect of our failure to carry out the contract, the maximum amount of damages or compensation we will pay will be limited to your uninsured losses in respect of your substantiated holiday cost (excluding any amendment charges and insurance premiums) and a refund of any expenses which have arisen directly as a result of our negligent acts, errors or omissions. For the purpose of this clause “substantiated” shall mean production by you of relevant receipts and/or travel documents.
Should a holiday booking have to be cancelled, the person who made the booking must notify Walking Plus in writing and will be liable to cancellation charges in accordance with the following scale. This is calculated according to the period of notice as below:
If you want to change the dates of your holiday
If, after we have issued confirmation, you want to move from the dates you have booked, we will do our best to accommodate you. This will however be subject to availability, and an alteration fee of £10 per person will be made.
If Walking Plus cancels or alters your booking
We will do everything possible to provide arrangements as confirmed, but we reserve the right to modify or cancel any holiday or part of the holiday if unforeseen circumstances arise including a change to the accommodation specified (in these circumstances we will make every effort to accommodate you in suitable equivalent accommodation subject to local availability). See Travel Insurance above.
Payment and Consumer Protection
Payment must be made in Pounds Sterling, with cheques payable to Walking Plus Limited.
No refunds will be made for any services that are unused (e.g., walking days).
Should you have any complaint or difficulty while on holiday, please notify your Walking Plus representative in Greece immediately. If the matter cannot be rectified at the time, please notify us in writing about it as soon as possible after you get back, and certainly within 30 days. As our aim is for you to enjoy your holiday, we welcome all comments and take all complaints seriously.
Alterations to Routes
We reserve the right to make alterations to routes to take account of local conditions and circumstances.